Customer Support
Senior Customer Success Manager
Make sure our SaaS and project clients get real value from what we build, and stay with us for years.
OpenNew York · HybridFull-timeCustomer Support · SeniorEnglish
About the role
You will be the main contact for a portfolio of clients after launch: onboarding, regular check-ins, renewals and expansion.
Engagement & compensation
This is a full-time, permanent position, hybrid, based in New York, United States. The salary range is $115,000–140,000 per year (gross), depending on experience.
- Country
- United States
- City
- New York
- Work mode
- Hybrid
- Contract
- Full-time
- Salary
- $115,000–140,000 per year
- Languages
- English
What you will do
- Onboard new clients and drive adoption
- Run regular business reviews
- Spot risks early and act on them
- Identify opportunities for new projects
- Bring client feedback back to product and delivery teams
- Mentor colleagues and help improve how the team works
What we look for
- 5+ years of professional experience in customer success or account management
- Experience managing B2B client relationships
- Strong organisation across many accounts
- Excellent presentation skills
- Excellent written and spoken English
- Able to work from New York at least two days a week
Nice to have
- SaaS background
- CRM tools such as HubSpot or Salesforce
- Technical curiosity
What we offer
- Work for clients around the world in a fast-growing company
- A small team where your contribution is visible
- AI tools in your daily work
- Flexible hours within your time zone
Tools & skills
How to apply
Upload your CV and your details are filled in automatically. You then answer a few questions about the role and your experience. We respond to every application within two weeks.