Customer Support

Customer Success Manager

Make sure our SaaS and project clients get real value from what we build, and stay with us for years.

Applications closed — we are reviewing candidatesAll roles

In reviewRemote · based in LondonFull-timeCustomer Support · Mid-levelEnglish

About the role

You will be the main contact for a portfolio of clients after launch: onboarding, regular check-ins, renewals and expansion.

Engagement & compensation

This is a full-time, permanent position, remote, for someone based in London, United Kingdom. The salary range is £43,000–53,000 per year (gross), depending on experience.

Country: United Kingdom
City: London
Work mode: Remote
Contract: Full-time
Salary: £43,000–53,000 per year
Languages: English

What you will do

Onboard new clients and drive adoption
Run regular business reviews
Spot risks early and act on them
Identify opportunities for new projects
Bring client feedback back to product and delivery teams

What we look for

3+ years of professional experience in customer success or account management
Experience managing B2B client relationships
Strong organisation across many accounts
Excellent presentation skills
Excellent written and spoken English
Based in or near London

Nice to have

SaaS background
CRM tools such as HubSpot or Salesforce
Technical curiosity

What we offer

Work for clients around the world in a fast-growing company
A small team where your contribution is visible
AI tools in your daily work
Flexible hours within your time zone

Tools & skills

Account managementOnboardingHubSpotRenewalsPresentation

How to apply

Upload your CV and your details are filled in automatically. You then answer a few questions about the role and your experience. We respond to every application within two weeks.

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