Customer Support

Call Center Team Leader (Arabic-speaking)

Lead a team of agents to deliver excellent service and hit quality and service-level targets.

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In reviewDubai · On-siteFull-timeCustomer Support · SeniorArabic · English

About the role

You will lead a team of call center agents: planning shifts, coaching, monitoring quality and stepping in on difficult calls.

Engagement & compensation

This is a full-time, permanent position, on-site in Dubai, United Arab Emirates. The salary range is AED 14,000–17,500 per month (gross), depending on experience.

Country: United Arab Emirates
City: Dubai
Work mode: On-site
Contract: Full-time
Salary: AED 14,000–17,500 per month
Languages: Arabic, English

What you will do

Lead, coach and motivate a team of 8–15 agents
Plan shifts and manage real-time staffing
Monitor calls and give regular feedback
Report on quality, volumes and service levels
Handle escalated customer cases
Serve Arabic-speaking clients and markets

What we look for

5+ years of professional experience in call center work, including team leadership
Proven experience leading a call center or support team
Comfort with KPIs and workforce planning
Calm and decisive under pressure
Fluent Arabic, written and spoken
Professional working proficiency in English
Able to work from Dubai full time

Nice to have

Workforce management tools
Experience launching a new support team
Training design

What we offer

Work for clients around the world in a fast-growing company
A small team where your contribution is visible
AI tools in your daily work
Flexible hours within your time zone

Tools & skills

Team leadershipWorkforce planningQuality monitoringCRMCoaching

How to apply

Upload your CV and your details are filled in automatically. You then answer a few questions about the role and your experience. We respond to every application within two weeks.

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