Customer Support
Call Center Agent (German-speaking)
Be the friendly, professional voice of our clients on the phone, by email and in chat.
OpenBerlin · HybridFull-timeCustomer Support · Mid-levelGerman · English
About the role
You will handle inbound and outbound calls for our clients' customers, solve their questions on the first contact where possible and keep accurate records. Shifts are planned two weeks ahead.
Engagement & compensation
This is a full-time, permanent position, hybrid, based in Berlin, Germany. The salary range is €32,000–37,000 per year (gross), depending on experience.
- Country
- Germany
- City
- Berlin
- Work mode
- Hybrid
- Contract
- Full-time
- Salary
- €32,000–37,000 per year
- Languages
- German, English
What you will do
- Handle inbound and outbound calls professionally
- Answer questions by email and live chat
- Log every contact accurately in the CRM
- Escalate complex cases to the right team
- Meet quality and service-level targets
- Serve German-speaking clients and markets
What we look for
- 3+ years of professional experience in customer service or call center work
- A clear, friendly phone manner
- Good computer skills and fast, accurate typing
- Availability for shift work, including some evenings
- Fluent German, written and spoken
- Professional working proficiency in English
- Able to work from Berlin at least two days a week
Nice to have
- Experience with a CRM or ticketing system
- Sales or retention experience
- Additional languages
What we offer
- Work for clients around the world in a fast-growing company
- A small team where your contribution is visible
- AI tools in your daily work
- Flexible hours within your time zone
Tools & skills
How to apply
Upload your CV and your details are filled in automatically. You then answer a few questions about the role and your experience. We respond to every application within two weeks.